Your technology partner for customized solutions in data and customer management.

We connect people, markets and data - with intelligent software solutions,customized to every need. For holistic and sustainable customer relationship management.

DEFACTO connecting systems offers comprehensive technical solutions and technology partnerships

Who we are

DEFACTO connecting systems bundles IT and software competence
within DEFACTO X.

No matter whether you are looking for an implementation and operating partner for the platforms of the leading vendors in data, customer, and campaign management or tailor-made individual approaches – DEFACTO connecting systems has the matching solution: on-premise, in the cloud, and as a service.  

What we do
Data
management

In the big data, omni-channel age, data security, consistency, and timeliness are more important than ever. For more than two decades now, DEFACTO connecting systems has been a reliable point of contact with certified security and well-tried methods and technologies.

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Operational
CRM

Operational CRM platforms ensure that your employees are able to use customer data efficiently at all points of contact and process this data in compliance with roles and rights. DEFACTO connecting systems offers both standard platforms and special industry applications tailored precisely to your needs.

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Campaign management

Today, integrated planning, implementation, and controlling of marketing activities in all channels is nearly impossible without technical support. DEFACTO connecting systems has the right solution for you – from lean automation tools to enterprise solutions.

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INDUSTRY SOLUTIONS

For more than two decades now, DEFACTO connecting systems has been managing and operating customer management, loyalty, and CRM solutions for leading companies in the retail and FMCG sectors. We have bundled essential core functionalities in proprietary solutions for these industries and thus offer out-of-the-box applications that make a decisive contribution to boosting business success with extensive topics and industry expertise.

FOR RETAILFOR FMCGFOR Loyalty
TECHNOLOGIES AND TOOLS
Technologies used and technology partners

We emphasize our ability to respond to the individual needs of the clients and the ability to respond with a higher connectivity or fit to the demands made by the existing infrastructure on the part of the customer. Our expertise therefore covers the technologies of the following providers:

  • Hadoop (HDFS)
  • Hive
  • Kafka
  • Storm
  • FastStats Discoverer
  • FastStats PeopleStage
  • Analytics Platform
  • Microsoft Dynamics
  • Microsoft SQL Server
  • Microsoft Sharepoint
  • Oracle Database
  • Java
  • Business-Discovery-Plattform
  • SAS Enterprise Miner
  • SAS Marketing Automation
  • SAS Customer Intelligence 360
  • Data Cleansing
  • Adobe Campaign
  • Recommendation engine
  • Scoring engine
  • Dynamic pricing
  • Hadoop (HDFS)

We have close ties and privileged partnerships with all the essential software suppliers that provide privileged access to manufacturer resources (services, support, marketing and sales support).

DATA PRIVACY AND SECURITY

Data is one of the most valuable commodities of our age. Protecting it is essential and an obligation both to customers and one’s own company. That is why data privacy and security are of primary importance at DEFACTO connecting systems.

Fully documented data processes and data accesses, periodic internal and external audits and certifications, and intrusion tests are just a few of the steps we take to ensure permanent security. This is backed by an information security management system modeled closely on the ISO 27001 standard.

contact
L O A D I N G

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L O A D I N G
Please feel free to contact us. Send us an e-mail or give us a call:
Erlangen business location
Erlangen business location
Cologne business location
Please feel free to contact us.

Send us an e-mail or give us a call:
Erlangen business location
Am Pestalozziring 1-2
91058 Erlangen
T: +49 9131-9712-0
Cologne business location
Schanzenstraße 6-20
51063 Köln
T: +49 22 1-4744 105-0